Terms & Conditions
It is important to note that we do not give refunds or accept cancellations for pre-orders. We provide an estimated time of arrival for each product and we aim for this to be as accurate as possible. At times this ETA may be delayed for reasons outside of our control (production, weather, shipping, customs inspections, national holidays for example). We endeavour to keep you updated on arrival times. If the arrival time and the possibility of a delay to this arrival time does not suit the time frame which you require the item in, please do not purchase it. All orders are dispatched as a whole. If you purchase an available item with a pre-order item, the available item will be sent to you when we receive the pre-order item. If you would like an available item shipped earlier we suggest you make two separate purchases or contact us to discuss.
RETURNS & REFUNDS
Lion + Lamb the Label does comply with Australian Consumer Law, and thereby support the consumer rights that you have as our customer. Please note, that we are not required to provide a refund or replacement if you change your mind. However, we are happy to provide a store credit note. You will need to pay applicable shipping costs for the return of the goods, in their original packaging. If we agree that your order has a major problem, you can choose between a refund or a replacement. If you choose a refund this will be paid back to you through the original payment method. Under consumer law as our customer. You can ask for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If your order exceeds $100AUD you will be charged a 20% restocking fee for change of mind refunds or order cancellations. THIS INCLUDES WHOLESALE ORDERS.
You can post your return back within 14 days of receiving your items.
You will need to cover the cost of return postage and it is required that the item be fully traceable via registered post.
If you post your return after the 14 days, you may be charged a late return fee of $17.00.
DURING SALES SUCH AS BLACK FRIDAY, CYBER MONDAY, BOXING DAY ETC ALL SALES ARE FINAL. REFUNDS AND EXCHANGES WILL NOT BE ACCEPTED.
While we try our best to accommodate requests when dying, due to the artisanal nature of the small batch process, we can't control the exact outcome or intensity of the dye.
Each item is individually hand dyed and one of a kind. While we use the same methods and ratios to dye each item, the actual results will vary. Differences in the uptake and pigmentation of the dye are a natural occurrence in the art of hand dying fabric.
Tie dye is an art that goes back 100s and 100s of Years ago. Traditional methods of tie-dye were formed in India, Japan and Africa as early as the sixth century. The oldest known tie-dye tradition that is still practiced is an Indian method called Bandhani.
Our fabrics are colour treated during the drying process to assist in maintaining the vibrancy of your linen.
As with all heavily dyed garments fading over time is to be expected.
All dyes used by Lion and Lamb the Label are non-toxic and contain NO harmful chemicals.
- Wash your linen in a gentle/non bleaching detergent
- Use cold water cycle
- Blot remove heavily soiled areas before washing with detergent and a wet cloth
- Line dry in shade or tumble dry
- Wash in bleach or strong stain removal detergents
- Use hot water cycle
- Leave wet in the machine for long periods of time.
- Wash with white garments. Colours may transfer
- Leave in direct sunlight for long periods
Bamboo is ideal for delicate baby and infant skin.
Bamboo fabric is breathable, hypoallergenic and prevents overheating, perfect for use all year round.
Bamboo material is to be treated the same as above. Ironing on a low heat is acceptable.
As bamboo is a natural fibre removing it from the washing machine as soon as the cycle is complete is recommended to avoid wrinkling.
All of our items are posted via registered Australia post or our trusted Couriers via sendle or Australia Post. It can take anywhere from 5-15 days to be delivered depending on your location. We cannot take responsibility for lost or stolen mail once it has left our care. Please email us if you wish to track your postage for an estimated delivery time.
By purchasing any item contained within this website, you agree to be added to the Lion and Lamb the Label mailing list where you’ll receive emails containing updates and promotions. You are able to unsubscribe from this list at any time. Your emails will never be sold or used for any purpose other than this mailing list. We don’t support spam.
At no point should your child be left unsupervised while playing or handling their crystals. While Lion and Lamb the Label do everything to ensure our items are safe and of the highest quality, they may present a choking risk to small children. Lion and Lamb the Label advise to keep crystals out of reach of small children.